Please read the Terms of Use carefully before accessing or using this Site

Acceptance Of Terms

By accessing or using this Site in any way, including using any Services, downloading Materials or merely browsing the Site (capitalised terms defined below), you agree to and are bound by the terms and conditions set forth in this document and in any changes thereto that Crystal Software may publish from time to time (collectively, the “Terms of Use”). If you do not agree to all of the terms and conditions contained in the Terms of Use, do not access or use this Site Crystal Software may change the Terms of Use and other guidelines and rules posted on the Site from time to time at its sole discretion. Your continued access or use of the Site, or any Materials or Services, constitutes your acceptance of the changes. Your access and use of the Site, Materials and Services will be subject to the most current version of the Terms of Use, rules and guidelines posted on the Site at the time of such use. Please regularly check this page to view the most current terms. If you breach any of the Terms of Use, your authorisation to access or use this Site, Services and Materials automatically terminates, and any Materials downloaded or printed from the Site in violation of the Terms of Use must be immediately destroyed.

General Site Disclaimer

To the fullest extent permitted at law, Crystal Software is providing this website, its contents and its online payment facility on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site including, without limitation, warranties of merchant-ability and fitness for a particular purpose In addition, Crystal Software does not represent or warrant that the information accessible via this web site is accurate, complete or current. In no circumstances, to the fullest extent permitted at law, shall Crystal Software nor or any of its officers or employees be liable for any loss, additional costs or damage howsoever arising suffered as a result of any use of this web site or the information, content, or products.

What Is Your Refund Policy?

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all products except for digital items where the item has been downloaded. It is therefore the policy of Crystal Software and in accordance with normal trade practice that we do not offer refunds in the case of digital or downloadable products. However if you are not happy with your digital, or downloadable product each case will be looked at on its own merits and discretion can and will be used as necessary.

Cancellation Policy

Cancelling your subscription during a trial period will mean access withdrawn from TBM that same day. 

If you decide to cancel a live fully paid subscription, access will be withdrawn when the next payment was scheduled.

Instructions on how to cancel can be found here – Cancelling My Subscription 


All aspects of the Crystal Software website design, text, graphics and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Crystal Software. Copyright in all material on this website (unless otherwise indicated) is held by Crystal Software. The express permission of the Copyright holder must be obtained for any use of this material other than for purposes permitted by law You may not download or install any Software or files that is accompanied by or includes a License Agreement unless you have read and accepted the terms of the License Agreement REPRODUCTION OR REDISTRIBUTION OF THE SOFTWARE IS STRICTLY PROHIBITED